Peak Performance VA

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Focus on Dentistry. We’ll Handle the Rest.

Peak Performance VA

Pain Point Selector

What’s Causing the Most Frustration at Your Practice?

Missed Calls

Are your phones going to voicemail?

Insurance Verification

Is your team drowning in insurance work?

Billing Support

Are balances waiting for someone to follow up?

Claims Processing

Are claims piling up faster than they can be processed?

Staffing Shortages

Can’t find local help you can afford?

Practice Growth Support

Is admin work slowing your next stage of growth?

Black-and-white phone support specialist wearing a headset

Here’s how support helps

Dedicated virtual reception support helps answer overflow calls, capture new-patient interest, and keep the front desk focused on patients.

Explore phone support

The hidden cost

Doing it all in-house has a cost you can feel.

Administrative overload rarely looks dramatic at first. It shows up as callbacks that slip, claims that wait, and team members who spend the day reacting.

Missed Calls

Lost Revenue

Every unanswered call is a possible new-patient opportunity that may not call back.

Delayed Claims

Delayed Cash Flow

A growing claims queue keeps revenue stuck in follow-up instead of being available for the practice.

Overloaded Staff

Burnout

When every task feels urgent, your best team members spend less energy on patients.

Administrative Work

Less Patient Focus

Paperwork, phones, and insurance details can quietly take over the day.

Case Studies

Real practices. Real results.

We become a part of your team and help your practice grow.

Acre Wood Dental

Dental Group

Acre Wood Dental practice exterior at sunset

“PPVA has been a game changer for our growth. Our VAs handle the daily chaos so our team can focus on our patients. We couldn’t do what we do without them.”

— Dr. Benjamin Johnson

Owner, Acre Wood Dental Group

The Challenge

  • Front desk team overwhelmed
  • Insurance and claims falling behind
  • Missing new patient opportunities
  • Needed systems and consistency to grow

Our Solution

  • 3 Dedicated VAs
  • Insurance & claims management
  • Phones (inbound/outbound)
  • Recall and reactivation
  • Data entry & admin support

The Results

4

Locations

Grew from 1 office to 4 locations

350+

New Patients Per Month

Across all 4 locations

15%

Increase

5 consecutive years in production & collections

34

Operatories

Across 4 locations and growing

Summit Family Dental

Dental Group

Summit Family Dental practice exterior with mountain backdrop

“Our VA feels like part of our team. She keeps our schedule full, our claims moving, and our patients happy. Best decision we’ve made.”

— Dr. Megan Wilson

Owner, Summit Family Dental

The Challenge

  • High call volume, missed calls
  • Insurance verifications taking too much time
  • Team stretched thin with admin and recall

Our Solution

  • 1 Dedicated VA
  • Patient communication
  • Insurance verifications
  • Recall & reactivation
  • Claims follow up

The Results

95%

Call Answer Rate

Up from 68%

30+

Hours Saved Per Week

For the front office team

$42K+

Recovered in 90 Days

From outstanding and denied claims

18%

Increase in New Patients

In the first 6 months

Coastal Oral Surgery

Dental Group

Coastal Oral Surgery practice exterior with palm trees

“We built our practice the right way with the right systems, and our VA has been a huge part of that. She keeps everything running smoothly behind the scenes.”

— Dr. Tyler Grant

Owner, Coastal Oral Surgery

The Challenge

  • Starting a new practice
  • Needed systems & processes from the ground up
  • High value procedures require strong communication & follow up

Our Solution

  • 1 Dedicated VA
  • New patient coordination
  • Insurance & pre-auths
  • Surgery scheduling support
  • Post-op follow up

The Results

100%

Surgery Scheduled

More efficient surgical days

40+

New Patients Per Month

In the first 4 months

$28K+

Increase in Collections

In the first 90 days

Zero

Missed Calls

Consistent patient communication

Chad Latino DDS

Fee-for-Service General Dentistry

Reception area at Chad Latino DDS in Waco, Texas

“Our VAs are absolutely essential to how our practice runs. They handle the calls, insurance, and claims so my in-office team can focus on patient care and treatment planning. It gives me the freedom to work 3 days, grow my practice, and still be present for my family.”

— Dr. Chad Latino

Owner, Chad Latino DDS

The Challenge

  • Front desk overwhelmed with phones, scheduling, and patient questions
  • Insurance verifications and claims taking too much time
  • Limited in-office team to manage everything
  • Needed support to grow without working more days

Our Solution

  • 2 Dedicated VAs
  • Phones (inbound/outbound)
  • Insurance verification & benefits
  • Claims submission & follow up
  • Recall & reactivation
  • Schedule support & confirmations

The Results

95%

Call Answer Rate

Up from 60%

30+

Hours Saved Per Week

For the in-office team

$2M+

In Production

Consistent growth while working fewer days

3 Days

(Sometimes 4)

Dr. Chad maintains work/life balance without compromise

Explore all case studies

Practice Feedback

Real Results From Real Practices

See how dental practices are reducing administrative overwhelm, improving efficiency, and reclaiming valuable time with Peak Performance VA.

Google Review
“Their virtual assistants have been a game changer, allowing me to see more patients while cutting overhead costs tremendously.”

Dr. Benjamin Johnson

DDS

Google Review
“As a busy dental practice owner, I was feeling overwhelmed trying to manage all the administrative tasks on top of seeing patients. Peak Performance VA’s virtual dental assistants have been a lifesaver! Their ability to seamlessly handle everything from appointment scheduling and insurance verification to handling patient inquiries has allowed me to focus more on clinical work.”

Dr. Chad Latino

DDS

Google Review
“Working with Peak Performance VA has been a game-changer for us. Having our VA take care of insurance calls, verifications, and follow-ups has taken a huge load off our front desk and clinical team. Now we can really focus on the patients in front of us, stay on schedule, and give them a more personal experience.”
Kaitlyn Nelson

5-Star Google Review

Google Review
“Before Peak Performance VA, we were constantly putting out fires—handling insurance delays, chasing patients, managing schedules. Now, with their help, our clinical team can focus on what matters most: delivering great care. It’s like we finally have breathing room again!”
Brynn Gamez

5-Star Google Review

Read More Reviews

Frequently Asked Questions

Answers for Dental Practice Owners

What dental practice owners ask most before bringing on a Peak Performance VA — from cost and onboarding to insurance verification and the practice management systems we support.